Shipping & Exchange Policy

At The PCB Point, our primary service is providing online mentorship and educational support. This policy explains how our digital services are delivered and how complimentary physical items, if included with selected mentorship plans, are shipped.

1. Digital Services

After successful enrollment and payment, students receive access to their mentorship program using the contact details provided during registration.

Batch joining instructions, mentor allocation, study resources, and onboarding information are shared through WhatsApp, email, or other official communication channels.

Digital access is generally provided within the timeline communicated during enrollment.

2. Shipping of Complimentary Mentorship Kit

Some mentorship plans may include a complimentary mentorship kit or welcome package as a part of the program.

• The mentorship kit is provided as a complimentary benefit and is not sold separately.
• Orders are dispatched within the announced processing timeline after enrollment.
• Delivery timelines may vary depending on your location, courier availability, public holidays, and unforeseen circumstances.
• Students are responsible for providing a complete and accurate shipping address, PIN code, and contact number.

3. Shipping Charges

Unless specifically mentioned otherwise, shipping charges (if applicable) will be communicated before dispatch. During promotional offers or selected mentorship programs, shipping may be provided free of cost.

4. Exchange Policy

Since our primary offering is a digital educational service, exchanges are generally not applicable.

However, if you receive a complimentary mentorship kit with any of the following issues:

• Damaged item
• Defective item
• Incorrect item

Please contact our support team within 7 days of delivery along with clear photographs of the issue. After verification, we will determine whether a replacement is applicable.

5. Items Not Eligible for Exchange

Exchange requests will not be accepted for:

• Damage caused after delivery due to misuse or improper handling.
• Requests made after the specified reporting period.
• Minor variations in color, packaging, design, or appearance that do not affect usability.
• Products returned without sufficient proof of damage or defect.

6. Delivery Delays

While we strive to ensure timely delivery, delays may occur due to courier partners, weather conditions, natural disasters, strikes, government restrictions, or other circumstances beyond our control. We appreciate your patience and understanding in such situations.

7. Contact Us

For any questions regarding shipping, delivery, or exchange, please contact our support team through the official contact details provided on our website. We will be happy to assist you.